FAQ

faq


Are all Kogaku masks made by one master?

A . Basically yes, they are one masterfs work. Yet sometimes allot apportion of the work to other sculptors.

What is the usage of Kogaku masks?

A .In Japan, we put at the entrance hall of the house as religious ornament. Some say prayers everyday to the mask regarding it as Shintofs god.

Can we obtain the same mask as the photo?

A .Every mask is handmade. Therefore, the quality is the same, but it may have different touch of color, and it might change its color as it gets old.

Are Kogaku masks fragile?

A .We make masks with natural materials and only for display. Dancing or exercise in practice might cause damage. We wonft take any responsibility or provide compensation in that case.

Can we put the mask near the fire?

A .Please donft. The masks are made by wood.

How can we clean the mask?

A .Please wipe with dry towel. If you wipe hard, the paints might come off. We wonft take any responsibility or provide compensation in that case.

What should I do when the mask was already broken when delivered?

A .Please confer with the delivery company. Except for the masks already broken before shipment, we wonft take any responsibility or provide compensation. If it can be considered as our responsibility, contact us.

How do we pay?

A .Please use credit cards : VISA/MASTER/DC.

CAUTION

We make masks with natural materials and only for display.Dancing or exercise in practice might cause damage. We wonft take any responsibility or provide compensation in that case. Donft put near fire the masks are made by wood, also donft put on the direct rays of the sun. Please remember Japan has the four seasons, maybe different from your country.
Please understand this point, And the masks hate dry, so please put with a glass of water or keep humidity. If you care dust on the masks, please wipe with dry soft towel. If you wipe hard, the paints might come off. We wonft take any responsibility or provide compensation in that case. Every mask is handmade. Therefore, the quality is the same, but it may have different touch of color, and it might change its color as it gets old. In Japan we think the masks get old it change naturally color or paint come off is gWABI SABIh . Our Japanese customers are glad when masks color change and paint come off as a traditional art.
If that happened the masks base is not change, just get old.
In Japan, we put at the entrance hall of the house as religious ornament, the drawing room or the bedroom.
The masks make with natural materials especially woods, so please put with an insect repellent. If the insect broke your mask, we wonft take any responsibility or provide compensation in that case.
If you have any questions, please send by E-mails. We representatives will answer your inquiry in 3 or 5 days.
Depending on your question or inquiry, we might ask for more time.